Scheduling an Appointment
To establish care at our center, the intake form (Appointment Request Form) must be complete and submitted. Upon receiving this request, a Bright Futures Psychiatry staff member will contact you.
Prior to your appointment, you will receive access to the “Patient Portal” provided by our electronic health system. It is required that the new client paperwork be completed and submitted at least 5 days prior to your appointment. If the required paperwork is not completed at least 5 days prior, your appointment will be canceled, given to someone else, and you will have to start the process over.
Payment for services is due at the time of scheduling. Appointments cancelled with at least 48 business-hours’ notice will receive a full refund of the prepayment. The prepayment will not be refunded for cancelled appointments with less than 48 business hours’ notice or missed/no-show appointments. Clients must pay with credit card.
If payments are 60 days past due, Bright Futures Psychiatry reserves the right to utilize legal resources such as collection agencies or small claims court to obtain payment for our services. A credit card will be kept on file as per the credit card authorization form and will be charged if payment is not received at the time of service.
Bright Futures Psychiatry does not accept insurance at this time and therefore would be considered an out-of-network provider. However, most insurance companies will provide partial (60-80% reimbursement) or full coverage for services rendered by a psychiatric mental health nurse practitioner, but you must check with your insurance company for specific benefits applicable to your plan.
Additionally, psychotherapy and medication treatments are allowable expenses for your Health Spending Account (HSA) or Flexible Spending Account (FSA). Bright Futures Psychiatry will provide the required items for you to submit to your insurance company or HSA/FSA flexible for your entitled reimbursement.
You may want to ask the following questions of your insurance provider prior to your first visit:
- What are my mental health insurance benefits?
- What is my deductible and has it been met?
- How many sessions per year does my health insurance cover?
- What is the coverage amount per therapy or medication session?
- How much will I be reimbursed (%) if I pay out of pocket?
- Do I need a referral from my primary care provider?
- How do I request reimbursement?
We are currently in the process of credentialing with most commercial/private insurance carriers. We will update this section as we are credentialed.
Other tasks such as filling forms, telephone correspondence, prior authorizations, court hearings, preparation of reports etc. requiring more than ten minutes of time, will be billed at $50 per ten-minute interval
Bright Futures Psychiatry is dedicated to providing excellent care and anticipates clients will show up to their scheduled appointments. Therefore, appointment slots are not double booked and solely belong to the client.
If a client is unable to keep their scheduled appointment, the appointments must be canceled with at least 48 business hours’ notice, for example, for a Monday appointment, you need to cancel by Thursday at the same time of the appointment and for a Tuesday appointment, you need to cancel by Friday at the same time of the appointment.
Cancellations with fewer than 48 business hours’ notice or no-shows will result in a fee equivalent to the full normal visit rate.
Bright Futures Psychiatry is required by law (HIPAA), to keep complete medical records. Electronic records will be encrypted, and under password protected security. Clients are entitled to review their medical record at any time, unless the provider believes that by viewing the records, the client’s emotional or physical well-being will be jeopardized.
If the client wishes to view their record, Bright Futures Psychiatry recommends scheduling an appointment with the provider in order to minimize any confusion or misinterpretation of medical terms. Time spent collecting, printing, copying, and summarizing the medical record will be charged the appropriate fee (see above).
Ryan Haight Act
Providers may not prescribe controlled substances without an in-person examination at least once per year, per the Ryan Haight Act. Therefore, Bright Futures Psychiatry requires one (or as recommended by the provider) in-person examination per year if a controlled substance prescription is required.
Bright Futures Psychiatry takes safeguarding the client’s information extremely seriously. Bright Futures Psychiatry is bound by law to protect client confidentiality. Any disclosure of your treatment to others will require your explicit written consent. However, Bright Futures Psychiatry providers are mandated reporters.
If indications of child abuse, elder abuse, or planned bodily harm to oneself or to others come to light in the course of treatment, the providers are legally bound to report these to the appropriate authorities. Clients are required to sign a statement of understanding of their rights to privacy, which will be provided via Patient Portal.
Clients are entitled to the highest quality of psychiatric care available. Psychotherapy is a joint undertaking, with rights and responsibilities shared by both the client and provider. During the initial visit, the provider will conduct a thorough review of your current complaints and your background.
By the end of the initial visit, the provider will offer preliminary impressions and discuss treatment options. Sometimes, psychotherapy alone will suffice, but often a combination of psychotherapy and medication management yields the best results.
One of the most important aspects of a therapeutic relationship is the goodness-of-fit between therapist and client, so the initial visit is also the client’s opportunity to determine if the provider is the right fit. If after the initial assessment it is determined it is a poor fit, a referral will be made to other providers that may be a better option for providing treatment.